We value our customers and their privacy. All personal information is used to ensure efficient processing of your donation. This information is used by our staff for contacting and identifying members/customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use
Our site’s registration form requires users to give us contact information (like their name and email address). The user’s contact information is used to contact the visitor in the event of a problem when processing a donation. For example, problems with credit card verification, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses a form for users to request information and make donations. We collect visitor’s contact information (like their email address), and financial information (like their account or credit card numbers). The customer’s contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing a donation, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for donations. The customer ID numbers are assigned to Web site visitors to verify the user’s identity and for use as account numbers in our record system.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our donation form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just “surfing”.
Aggregate Site Use Information
We record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for Greater Vancouver Food Bank use, and improve the online experience for all visitors.
There are simple ways to either refuse all cookies, or accept them each time they are offered. Consult your browser’s help files for assistance on changing cookie settings or removing cookie files.
Online Donation Information and Security
If you donate online, we only request the information needed to complete the processing of your donation and billing. We may need to share our users’ information with outside companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your donation should there be any issues arising.
Our Site Security
We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to Greater Vancouver Food Bank is exchanged on a secure server. We use one of today’s most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us in the order process. The encryption process protects information, such as your credit card number, and billing information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
If you have any questions about the security at our web site, please send an e-mail to [email protected]